​Bellamore Design

Equipment rental requests 14 days before your event to qualify for fulfillment. 

Instructions and supplies for returning your rental equipment are included in your kit. 

Look out for these when you receive your delivery, and be sure to keep them in a safe place. 

To request equipment, fill out the Equipment Request Form.

Our team will reply to your request via email within 48 hours.

Approximately 10 days before your event, you’ll also receive a rental contract to sign that will finalize the shipping information.

Important: Please submit your request at least 14 days before you need the equipment.

HOW LONG IS THE RENTAL PERIOD?

The rental period is for 1-2 business days before the start of your event until 1 business day after the event ends.

WHEN WILL MY EQUIPMENT BE DELIVERED?

Your equipment will be delivered 2-4 business days before your event start date.

You'll receive a Fedex tracking number as soon as your equipment ships out from our facility.

HOW DO I SET UP AND USE EQUIPMENT?

Once equipment ships, you'll receive instructional videos and documentation on how to use and set up equipment (including printed equipment setup instructions).

Here are a few helpful links to get started:

STATUS OF MY REQUEST?

• Step 1 - Request must be submitted 10 business days prior to event start date.

• Step 2 - Equipment Lease Agreement is sent 7-10 business days prior to your event.

• Step 3 - Equipment Lease Agreement must be signed and completed 5 business days prior to your event.

• Step 4 - Equipment is shipped 3-5 business days prior to the event.

• Step 5 - Equipment is delivered 2-4 business days prior to the event at the address you provide in the Lease Agreement.

HOW WILL I BE CHARGED FOR THE EQUIPMENT RENTAL.

All fees associated with the rental will be deducted from your final payout post-event. If your rental fees exceed your payout amount, or if you are using another payment processor, the invoice will sent to you via e-mail

SHIPPING FEES INCLUDE.

The shipping fees include shipping to-and-from your delivery address as well as insurance for the equipment

in the event anything happens during transit.

A pre-printed Fedex return label will be included in your shipment

— please save the label to ship your packages back post-event.

WHY DID I RECEIVE AN ADDITIONAL CHARGE?

• Late equipment - Per your Equipment Lease Agreement, a late return fee will be applied if equipment is returned later than 1 business day after your event ends.

• Damaged equipment - Per your Equipment Lease Agreement, a fee will be charged if equipment returns damaged.

• Lost/stolen equipment - Per your Equipment Lease Agreement, a fee will be charged for lost or stolen equipment.

Receiving Equipment (Shipping)

SHIPPING SERVICES.

Equipment is shipped via FedEx. You’ll receive tracking updates via email from FedEx when your equipment ships from our facility.

EQUIPMENT WILL BE DELIVERED.

Equipment is delivered to the shipping address you enter in the Equipment Lease Agreement — you'll need to complete and return the agreement 5-10 days before your event start date. A signature is also required at the time of delivery.

If you need to update your delivery address after it's shipped, contact FedEx directly at 1-800-463-3339 or via their Customer Support page.

CHANGE MY SHIPPING INFORMATION.

Once an Equipment Lease Agreement has been signed and completed, we can't modify the shipping information.

• If your equipment hasn’t shipped yet — you can update your request by emailing bellamoreusa@yahoo.com, they’ll reply within 2 business days.

• If you need to update your delivery address after it's shipped — contact FedEx directly at 1-800-463-3339 or via their Customer Support page.

WHY HAVEN'T I RECEIVED MY EQUIPMENT?

Go to https://www.fedex.com/fedextrack/ and enter the tracking number(s) you received to track the status of your equipment delivery. 

If your equipment delivery is late, check for contact attempts from FedEx (e.g., door tag for failed delivery attempt and next steps or a phone call).

If you notice an issue with the status of your equipment delivery, contact FedEx directly at 1-800-463-3339 or via their Customer Support page.

THE EQUIPMENT IS LOST OR STOLEN.

Lost and Stolen equipment

Send an email to bellamoreusa@yahoo.com to notify that devices have been lost

• FedEx tracking number • Last name • Email address (used to submit the order)

• Event start & end date • Lost equipment • Kit type • Any additional comments

I RECEIVED DAMAGED EQUIPMENT.

First, follow these troubleshooting steps to confirm the equipment is damaged. If you received damaged equipment,

email bellamoreusa@yahoo.com with the following information:

. FedEx tracking number • Last name • Email address (used to submit the order)

• Event start & end date • Damaged equipment • Kit type • Any additional comments

EQUIPMENT MUST RETURN.

Equipment is to be returned 1 business day after your event ends. Equipment sent after this time will result in late fee charges equivalent to an additional week of rental.

HOW DO I RETURN RENTED EQUIPMENT?

Pack all contents as they were received in the packaging provided. Remove the the old shipping label and affix the pre-printed Fedex return label on the box. Drop the package off at the nearest FedEx shipping location or call Fedex to arrange for a pickup.